Field Support Services

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Ensure Operational Continuity with On-Site and Rapid Response

In critical situations that cannot be resolved remotely or require physical hardware intervention, Field Support Services are vital to your operational continuity. Thanks to our wide geographical network and SLA-guaranteed response times, MBR Technology resolves even the most challenging IT disruptions on-site and quickly.

feasibility analysis of field support projects

Result-oriented service and transparent reporting

Long-term Cooperation

Why Choose Us?

Reliable Field Support Solutions that Minimize Operational Risks

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Committed Service Level (SLA)

Assurance of on-site intervention and solution to critical failures as soon as possible within the framework of contractual commitment.

Proactive Failure Root Cause Analysis

Professional methodology that minimizes the risk of system recurrence by permanently solving the source of the problem.

Widespread Access and Uninterrupted Coverage

The ability to ensure high service continuity regardless of location, thanks to a wide geographical reach.

What You Can Get with Field Support Services

Multilayer Event Resolution Line

  • Multilayer Event Resolution Line

  • L2. Advanced technical support team.

  • L3. On-site team of systems engineers.

Detailed Operating Procedures and Explanations

  • ITIL standards for ticket resolution, change and incident management.

  • Network maps and inventory information.

  • Configuration management database.

Self-Service Training Materials for Users

  • Knowledge base articles.

  • Frequently Asked Questions.

  • Guidelines for use.

User Satisfaction and Adoption Improvements

  • User Experience (UX) testing/monitoring studies.

  • Satisfaction improvement plans based on results.

Legal Compliance

  • IT environment benchmarking with PCI DSS, HIPAA, etc.

  • Compliance Gap reduction plans.

Regular and Transparent Reporting

  • Service level (SLA) reports.

  • Root cause analysis and incident reports.

Scope of Field Support Services We Provide

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Looking for the Right IT Services Partner? Schedule a strategic conversation with our team of experts.

info@mbrteknoloji.com.tr
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