End User Support Solutions

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Operational Excellence in End User Support

Our end-user services take the operational burden off IT professionals, allowing them to focus on the larger, strategic goals of the organization, thereby increasing the productivity index. At MBR Technology, we take a people-centric approach to our services because our focus is on helping businesses achieve their business goals through their most important asset – their people. The key business benefits you’ll gain from this people-first approach are improved productivity, simplifying the management of the computing environment and optimizing the way employees use the infrastructure.

%95+

User Satisfaction Rate

%85+

Solution Rate on First Call

<60

Minutes Critical Incident Resolution Time

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Maximize Employee Productivity with People-Focused Support

Our end-user services take the operational burden off IT professionals, allowing them to focus on the larger, strategic goals of the organization, thereby increasing the productivity index. At MBR Technology, we adopt a people-centric approach to our services because our focus is on helping businesses achieve their business goals through their most important asset – their people.

Fast turnaround times and minimized disruptions reduce the time employees spend on IT issues, allowing them to focus on their core business tasks without interruption.

End-to-end support solutions and centralized management tools simplify the management of complex desktop and mobile environments and automate operational processes.

By transferring the burden of routine and operational support to MBR Technology, in-house IT teams have the opportunity to focus on critical strategic projects for innovation and business goals.

End User Support

Comprehensive Service Modules

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End-user device management

To maximize the efficiency of your digital workforce, MBR Technology provides the supply, secure configuration and continuous technical support of devices that comply with corporate standards.

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Desktop virtualization (VDI)

We offer Desktop Virtualization (VDI/DaaS) solutions that reduce the cost of desktop support and centralize security. We ease your operational burden with solutions that facilitate flexible and secure working.

Mobile workforce and mobility (EMM)

Device security, application access and data protection are critical for mobile workers. With enterprise mobility (EMM) solutions, we enable employees to do business securely, flexibly and quickly.

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Identity and access management (IAM)

We offer Identity and Access Management (IAM) solutions that play a critical role in information security. We proactively manage data leakage risks with Multi-Factor Authentication (MFA) and authorization controls.

Looking for the Right IT Solutions Partner? Schedule a strategic conversation with our team of experts.

info@mbrteknoloji.com.tr
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About End-User Support Solutions

Frequently Asked Questions

End-user support solutions are support services that ensure the quick and professional resolution of technical issues experienced by users in businesses regarding their computers, laptops, printers, Microsoft 365, email, network connections, and other IT systems. The goal is to increase work productivity by ensuring that users can work without interruption.

End-user support services include computer setup, software installation, operating system support, Microsoft 365 support, email configuration, printer setup, user account management, password management, remote support, on-site technical support, and hardware troubleshooting.

End-user support solutions are suitable for all organizations—from small and medium-sized businesses to large enterprises—where employees require IT support. They ensure that support processes are managed professionally, particularly in companies with a large number of users.

Thanks to professional end-user support, technical issues are resolved more quickly, employee downtime is minimized, IT operations are managed more efficiently, and user satisfaction is improved. In addition, the operational workload on IT teams is significantly reduced.

Support requests are received via phone, email, or the support system. We first attempt to resolve the issue through remote assistance. In cases requiring on-site intervention, our team of technical experts provides on-site support to resolve the issue as quickly as possible.

Remote support is technical support provided by securely accessing a user’s computer via an internet connection. On-site support, on the other hand, involves the technical team visiting the business to provide service in situations that require hardware replacement, network setup, or physical intervention.

Yes. We provide technical support services for Microsoft 365 user management, Outlook setup, Exchange Online, email configurations, licensing procedures, and Microsoft applications.

An SLA (Service Level Agreement) is a service agreement that specifies the timeframe within which user requests will be addressed and defines the service level. This ensures that critical support requests are prioritized and resolved within the specified timeframes.

Yes. End-user support services can be provided not only on a one-time basis but also through an ongoing support model. Regular maintenance, user support, system updates, and monitoring of the IT infrastructure help ensure that businesses operate without interruption.